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We're proud of all the jobs we do. It’s a great feeling to get as we’re mopping our way out of a now clean house. I imagine how happy the customers will be when they open the door to the fresh lemon scent.
The customer should think about what type of cleaning they are looking for and how frequent they want it. One time, weekly, bi weekly, etc.
Please allow us the flexibility of scheduling our cleaning between 8:00a.m. and 2:00p.m. We try to schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain our prices and avoid trip fees. If you require an AM or PM clean time we will make every effort to accommodate your request, however no exact start times are guaranteed.
We make every effort to assure you have your regular cleaning technician each visit, but this is not a guarantee. Due to illness, vacations, promotions, etc. we may occasionally need to replace your cleaning technician.
We will always be respectful in your home. There is not any smoking allowed in your home or office, nor do our cleaning technicians watch TV. They do not answer the phone or door. Our only purpose while in your home is to clean.
Pets are a part of the family.
However, due to potential health risks, we do not clean litter boxes, urine, or feces. If you have a pet that is the least bit aggressive, it will need to be absent from the area we are cleaning.
During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. We will never let your pets outdoors, unless instructed to do so.
Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.
We provide everything we need to professionally clean your home including necessary supplies, chemicals, and equipment. Our vacuum uses a HEPA filter to reduce harmful particles such as pollen, pet dander, dust mites, and tobacco smoke and out steam mop helps get rid of bacteria that traditional mopping can not. Not to mention it being more sanitary. We also have step stools and a duster extender. Unfortunately we do not have carpet shampooers at this time.
If you have specific products you prefer, just leave them out and we will gladly use them.
If your home is equipped with a security system, please ensure that it is in the “off” position or call our office with the code and proper directions for use. If the code should change, please let us know so you do not incur a lock out fee.
Please let us know or leave a note and we will focus our energies elsewhere.
We have built our business on reputation by providing our clients with the best possible service available anywhere. Still, we realize that because we are human, things will from time to time get missed. Should this happen, please phone our office or email us within 24 hours and we will make a note to rectify this on our next visit.
The better your house is picked up, the better job we can do cleaning for you. Keeping the kitchen sink empty gives us a place for rags and gives us a chance to disinfect the sink considering it's a place often forgotten about. Sure, you clean your sink, but when was the last time it was sanitized?Often putting clutter in a container before our visit is helpful. Getting things up off the floor by putting them on beds or the couch helps, too.
If there are dishes, laundry, projects, etc - no problem, we will skip these areas until the next visit. If you just can’t get things organized before we come, no problem, just know we will clean what we can get to.
We do our best to stay on schedule. However, if a change is necessary we will let you know as soon as possible and would ask that you do the same.
Please go through our office for any scheduling changes. Usually we require 24 hours notice for cancellations, but due to Covid, we have waived all cancellation fees for customers during the outbreak except for lockout fees.
Payment by check or cash is due in full on the day of your service and should be left on the kitchen counter in a sealed envelope unless agreed otherwise. Checks can be made out to Samantha Wilcox or ShineByDesignCleaning.
We also accept Venmo @ShinebyDesignCleaning
If payment is not received or it not left a $5.00 Billing Service Charge will be added unless prior arrangements have been made.
You may also mail or leave a check for the entire month at the time of your first cleaning. A fee of $25.00 will be charged for each NSF check returned by the bank.
We allocate a block of time for the cleaning of your home. If you request to schedule change, we usually require 24 hours advanced notice to avoid a cancellation fee but due to Covid, we have waived all cancellation fees for customers during the outbreak except for lockout fees.
The best way to avoid a lockout fee is to have a key kept somewhere discreet near your home or given to us.
Your time slot is yours, it is reserved for just you, if you cancel last minute it cannot be filled. Scheduling arrangements and changes should be done through our office, please. Our cleaning technicians do not have the ability to change schedules.
If you have something that is priceless and/or irreplaceable, please put it away. It is very rare, but occasionally something gets broken. Your house cleaner will let our office know right away, as well as leave you a note alongside the broken/damaged item. If you would like us to replace it, we will do our best, but this is not always possible. Please inform us at your initial cleaning of items in your home that we should avoid and/or are in ill-repair, I.e. a picture not professionally hung, loose knobs/handles, etc.
We work every day with exception of Christmas, Thanksgiving, New Years Day, and Easter. Please check your calendar in advance and let us know if we need to reschedule to avoid a Late Cancellation Fee.
The cost of house cleaning services can be based on many factors and varies from one area to another. Click here to learn more about factors that impact cost and cost estimates.
We try to answer all phone calls, texts and emails received between 8:00a.m. and 3:00p.m. Please feel free to leave a note for our cleaning technicians at your time of service. You may include comments, needs, likes, dislikes, etc. We are here to serve you and your input is invaluable and appreciated. Emailing (Samantha@ShineByDesignCleaning.com) or visiting our Contact page is another way to let us know what your needs are and how we are doing.
Contact Us, and we will be happy to answer it for you!
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